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Policies

We look forward to welcoming you to the inn and South Haven. Our courteous and thoughtful staff are dedicated to making your stay memorable! In order to make our guest's stay as relaxing as possible, we are an adult only bed and breakfast.

Arrival and Departure

  • Check-in is 3pm to 6pm EST. Saturdays, Sundays and after 6pm everyday is self check-in. A note with your name will be attached to the front door. It will include the code to enter, where you room is located and other important information. Your key will be on your bed.
  • Check-out is 11am EST.

Reservations and Deposit

  • Generally a 50% deposit required when reservation is made. Total payment is required if reservation is for only one night. Deposit guarantees payment for the entire reservation.
  • Rates are based per room, per night, for single or double occupancy.
  • Two nights minimum stay is required on in-season weekends and three nights on most festival and holiday weekends.
  • We accept cash and Master Card, Visa or Discover.
  • Prices and terms are subject to change without notice.

Cancellations and Refunds

  • Deposit minus a $25 cancellation fee (with the exceptions noted below) will be returned if cancellation is made 15 days before scheduled arrival.
  • If you cancel within the 15 days you are responsible for your entire stay plus a $25 cancellation fee.
  • Late cancellation owes entire stay.
  • 30 days cancellation deadline for multiple bookings, holidays and special events.
  • 60 days cancellation deadline for whole house bookings.
  • "No shows" are charged for 100% of their scheduled stay.
  • Should it be necessary for guests to depart earlier than the confirmed departure date, or change their reservation in any way, they will be responsible for the full amount of the intended stay.
  • As an independently owned inn, cancellations affect us severely. A $25.00 processing fee will be applied for all cancellations. No cancellations via fax or email. Cancellations by telephone only.

Restrictions

  • The Carriage House Harbor is a SMOKE-FREE environment, and our no-smoking policy is strictly enforced. SMOKING is not allowed on balconies or outdoor common areas.Violators will be charged a $300 cleaning fee and asked to leave.
  • Jacuzzis may not be used after 10 pm or prior to 8:30 am. The noise could possibly wake other guests. There is a $500 fine if you ignore this rule.
  • Because this is a Romantic Destination, we do not accommodate children.
  • Sorry, no candles, incense, coffee makers, or cooking allowed in guest rooms.